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Refresh Software Corp.
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Natick, MA 01760
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Technical Publications Solution Using DITA and XML

Technical publications are the massive documents that are used for product development, support, R&D and manufacturing. A common example is the airline industry where documentation used to design, build and support aircraft are widely regarded as some of the most complex and detail-oriented. Not to mention the regulatory requirements. Other examples of technical publications exist across high-tech, pharmaceutical and transportation services.

DITA and XML: Standards to the Rescue

Fortunately, relatively new standards such as XML and DITA have paved the way for more efficient methods to handle these complex publishing needs. XML provides an open way for content to be exchanged. And DITA is proving to be a great way to organize around "topics" and ensure content can easily be re-used with well defined information architecture.

XML Publishing Meets the Content Management System

Integrating XML into an existing CMS system is a great way to leverage the benefits of content re-use and "XML chunking" without the need for re-architecture or rip-and-replace. With chunking of content, now multiple authors can work simultaneously on a separate portion of a document and updates can be made on individual portions. Then these documents can be dynamically assembled and published rapidly to multiple channels each with their own unique set of characteristics. This is tremendously helpful dealing with geographies, multiple languages, extensive product lines, segmented customer bases, and other business factors.

Benefits of the Technical Publishing Solution Using DITA and XML

  • Corporate information architecture increases accuracy, ease of cross-departmental initiatives and speed to publish
  • Open standards DITA and XML ensure ease of inter- and intra-company document exchange
  • Chunking of content into XML and integrating with CMS provides a way for multiple authors to collaborate on large, complex publications

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